Refund policy

RETURNS / EXCHANGES

At LiveSimple, we stand behind every product we offer. Regrettably, we do not provide refunds. However, if you're not entirely satisfied with your purchase, you can easily exchange it by adhering to the following exchange policy:

How to Make an Exchange

A member of the LiveSimple Team will be happy to assist you with the process for eligible items.

  • To be eligible for return or exchange, the product must be unused and undamaged, accompanied by its original packaging.
  • The original receipt or order number is required
  • Requests for returns or exchanges should be made within 7 days of receiving the product.
  • If the item was shipped, this period begins within 7 days of receiving your package.
  • Customer is responsible for all shipping costs, including return and shipping for the replacement order.
  • The initial shipping fee will not be reimbursed.
  • Should the item have been a gift, kindly get in touch with us via email at hello@liveecco.com
We reserve the right to decline exchanges if the product fails to meet policy criteria upon receipt. Exchanges are applicable exclusively to purchases made on LiveSimple's official website. We are unable to process exchanges for items bought from our authorized retailers. Exchanges are contingent on product availability.
Please note we can't accept returns or exchanges for any of our [Skin/Body care] items. These would include our butters and soaps.

Damaged Items
We try to ensure the quality and safe delivery of all our products. If your item arrived defective or broken, please contact us immediately via email at hello@liveecco.com

Disclaimer

  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • All products are for external use only.
  • Ensure you read all ingredient labels to ascertain if you have any known allergy or sensitivity to any of the ingredients listed.  
  • If you have any allergies or sensitivities to known ingredients do not hesitate to contact us to discuss PRIOR to purchasing.
  • Discontinue use if you experience any skin irritation.

Order Cancellation:

If you would like to cancel your online order, it must be within 24 hours from your original purchase time and date. In those circumstances where orders are fulfilled within that time frame, we would not be able to cancel your order. Please email us at hello@liveecco.com cancel your order if it is within that 24 hour period.

Your satisfaction is essential to us. If you have any queries, please don't hesitate to reach out.